Privacy Policy
Last updated on August 12, 2023
Who we are
Microsoft IT Training provider , Our website address is: https://smartteklearning.com.
SmartTekLearning takes your privacy seriously. This privacy policy describes what personal information we collect and how we use it. See this privacy policy primer to learn more about privacy policies in general.
Routine Information Collection
All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.
Cookies And Web Beacons
Where necessary, SmartTekLearning uses cookies to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customized content.
Advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies.
Controlling Your Privacy
Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms. This list of browser privacy tips links may also be useful.
Mobile/SMS/Text Communications
OPT IN CONSENT: By submitting your phone number, you are authorizing to send you text messages and notifications. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.
No mobile information will be shared with third parties/affiliates for any purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except when legally required.
Contact Information
Concerns or questions about this privacy policy can be directed to info@smartteklearning.com for further clarification.
SCOPE
This privacy notice applies to any SmartTekLearning website, application, service, or tool (collectively “Services”) where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
It also applies to any other communication we may have with you.
We do not knowingly attempt to solicit or receive information from children.
CONTACT US
If you have a question or a complaint about this privacy notice, our global privacy standards, or our information handling practices, you can reach us email at info@smartteklearning.com
We do not discriminate against any consumer based on the exercise of their consumer rights..
Personal information we collect
What information we collect
If you are a training participant, your employer (or other third party paying for training) supplies us with your business contact information: Name, email address, physical address and phone number. Some employers also provide additional identifying information such as an employee ID number. We do not ask for nor do we process sensitive personal information.
If you are purchasing training for yourself or interacting with our Services without being a training participant, we collect the contact information you provide.
In interacting with our Services, we collect IP address and data associated with cookies. We will also generate information about your use of the services, including creating a record of your training.
We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
Personal information you give us when you use our Services or register for an account with us
Identifying information such as your name, addresses, telephone number(s) or email address(es) when you register for an account with us -
Other content that you generate, or that is connected to your account (such as course attendance, course progress, and user preferences) -
Postage, billing and other information used to purchase or send course materials, invoices, and other information. -
You may also provide us - other information through a web form, by updating or adding information to your account, through your participation in community discussions, member-to-member communications, chats, dispute resolution, or when you otherwise communicate with us regarding our Services -
Additional information we are required or authorized by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
Personal information we collect automatically when you use our Services or register for an account with us
We collect information about your interaction with our Services. This is information we receive from devices (including mobile devices) you use when you access our Services. This information could include the following: Device ID or unique identifier, device type, and unique device token - Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data and your IP address.
Personal information we collect using cookies and similar technologies
We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our website, advertising or email content.
When information is collected
We collect information when you register for and use the Services. We also collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, provide us information at a tradeshow or other event, or when you otherwise correspond with us.
We also collect information when orders are placed from the party making the order. This information is typically provided by an employer, but may be provided directly by you or another third party purchasing services on your behalf.
Your choices about how we use your personal information
We endeavor to provide you with choices about how we use your personal information to communicate with you, to send you marketing information, and how we provide you with individualized Services and relevant information.
There are some instances, however, where the processing of your information may be limited or determined by others. If your data was provided to us by your employer (or other party paying for our Services on your behalf), we will process the data based on the legitimate interests of your employer in having us provide Services to you in the context of that relationship. We may also process your personal information with regard to our legitimate interest in compliance and maintaining business records. You have a right to object to the processing of your personal information in these circumstances by contacting us at info@smartteklearning.com
Basis for processing personal data
Applicable law in certain countries provides, and this Privacy Statement sets forth, the legal basis upon which we rely in order to process personal data. - Legitimate interests: We may rely on our legitimate interests to process your personal data, provided that our interests are not overridden by your interests, fundamental rights, or freedoms. In particular, we may process your personal data in reliance on a legitimate interest in the effective and lawful operation of this Site and our businesses, as well as the effective delivery of information and services to you. We may have other legitimate interests and, if so, we will make clear what those interests are at the relevant point in time. - Performance of a contract: SmartTekLearning delivers business and IT training to end user students on the basis of a contract with our customers. These contracts provide for the use of personal data of end user students, such as name, email address, and job title, as necessary to effectuate training delivery. - Compliance with legal obligations: We may process your personal data if necessary for us to comply with a legal obligation arising under an applicable law. Processing any “special” or “sensitive” categories of personal data relating to you will occur because either: (i) you have given us your explicit consent; (ii) it is necessary for the establishment, exercise, or defense of a legal claim; or (iii) you have made the data manifestly public.
How we use your personal information
We use your personal information to provide and improve our Services, provide you with a personalized experience in using our Services, contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
If we received your personal information from an employer in connection with the provision of Services, we will use that information to communicate with you and provide the Services. We may also provide information about your use of the Services to your employer.
Information about Services provided to a specified individual may appear in invoices and other financial records. We may also process and retain personal information for purposes of compliance with laws and regulations.
Ways you can access, control, and correct your personal information
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You have the right to know what personal information we maintain about you
We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request
If your personal information is incorrect or incomplete, you have the right to ask us to update it
You have the right to object to our processing of your personal information
You can also ask us to delete or restrict how we use your personal information, although this right is determined by applicable law and may impact your access to some of our Services
How we might share your personal information
We may disclose your personal information to other members of the Global Knowledge corporate family or to third parties. This disclosure may be required for us to provide you access to some of our Services, to comply with our legal obligations, to enforce our Terms & Conditions or other agreements, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services and otherwise comply with the law. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.
More specifically:
We may provide personal information to others as directed by you
We may provide personal information to third-party postal carriers and couriers to deliver courseware and other pertinent communication
We may provide personal information to employers or other parties providing funding for Services
We may provide personal information to third parties contracted by us for printing and distribution of course materials and other relevant information
We may provide personal information as necessary to comply with local laws, such as third-party screening for export compliance
We may provide personal information to course instructor(s) and/or delivery partner personnel involved in the delivery of Services in order to verify attendance, provide supplemental materials, or to communicate with or mentor students with regard to their enrolled or past courses
We may provide personal information to third-party platform providers in association with virtual course delivery and remote labs
For students taking third-party-authorized courses we may provide personal information to the authorizing party to verify enrollment and/or attendance
We may provide personal information to third-party companies providing invoicing and/or marketing services
We may provide personal information to third-party companies providing quality control services and/or conducting course satisfaction or other surveys
How we store your personal information
Global Knowledge utilizes cloud technologies for the hosting of data, in both North America , Germany and EMEA, with the regions providing backup to each other, which means we could potentially store your personal data in either or both regions. We use leading industry providers of cloud hosting.
How long we keep your personal information
We retain your personal information for as long as necessary to provide the Services, or for other essential purposes such as maintaining financial and tax records, complying with our legal obligations, resolving disputes, and enforcing our policies
How we protect your personal information
We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
Cookies & Similar Technologies
When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.
What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What types of cookies does SmartTekLearning use?
There are generally three categories of cookies: “Necessary”, “Performance”, and “Preference”. SmartTekLearning uses all three categories of cookies in connection with its web-based Services.
Necessary Cookies. These cookies are essential, as they enable you to move around the Services and use important features, such as accessing your courses.
Performance Cookies. These cookies collect information about how you have used the Services, for example, these cookies be used to tell us to that you previously visited our website so we can make it easier to find content you viewed before. We also use cookies to track aggregate Service usage and experiment with new features and changes to the Services. The information collected is used to improve how the Services work. These cookies allow us to remember how you’re logged in, your preferences, and other information about your use of the Services. These cookies allow us to tailor the Services to provide enhanced features and content to you. The information these cookies collect is not used to track your browsing activity on other sites or services.
Preference Cookies. Global Knowledge and our third-party partners may use these types of cookies to deliver content that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than on the Global Knowledge Services. This information may be shared for the purpose of providing aggregate usage statistics and testing of the Service.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
First and third-party cookies
First-party cookies are cookies that belong to SmartTekLearning, third-party cookies are cookies that another party places on your device through the Services. Third-party cookies may be placed on your device by someone providing a service for Global Knowledge, such as remote labs or virtual classroom connectivity.
You can find out a great deal of additional information about cookie settings at third-party sites, such as www.allaboutcookies.org.
CONTACT US
If you have a question or a complaint about this privacy notice, our global privacy standards, or our information handling practices, you can reach us email at info@smartteklearning.com
We do not discriminate against any consumer based on the exercise of their consumer rights..