GUARANTEE OF QUALITY

Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice – and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 15 days of the course start date, the customer will have the option of retaking the course at no charge; applying prepaid tuition fees against another course attendance; or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course.

COURSE TUITION

The course tuition must be paid in full prior to attendance or the granting of customer access to the course. Any and all applicable taxes will be invoiced.The course tuition includes instruction; course materials; the use of software, computers , other technical hardware as appropriate to the course and all needed for online training courses. SmartTekLearning also provides light refreshments during morning and afternoon breaks. The course tuition does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.

CANCELLATION POLICY

If a customer needs to cancel or reschedule any event less than 16 days before the scheduled start of the event, the customer will be subject to a cancellation fee in the amount of 50% of the event fee. However, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the event fee will apply.SmartTekLearning will not impose any penalty if the customer notifies SmartTekLearning of the need to cancel or reschedule an event 16 days prior to the scheduled start date of the event. Any event cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, the customer will pay for all incurred customization fees, or performance costs associated with the event.

FLEXIBLE TRANSFER | CANCELLATION POLICY FOR PUBLIC COURSES

Cancellations or transfers may be made without any penalty no later than fifteen days before the course start date. If a customer transfers to another course prior to fifteen days before the start date 100% of any prepaid tuition fees will be applied toward the fee for the subsequent course. If a customer transfers or cancels within fifteen days of the course start date a fee equal to 100% of the course tuition fee will be due and payable for standard attendances.

ON-DEMAND COURSES

Customers must prepay for On-Demand Courses prior to access being granted by SmartTekLearning. On-Demand Courses are not cancellable by the customer and are non-refundable.